Job vacancies

Job Title: Membership Relations Manager
Location: CLA South East, Andover, Hampshire (SP10 5RG)
Contract: Permanent
Hours: 35 hours per week
Salary: £28,000 - £34,000 per annum

Are you passionate about building relationships, delivering excellent customer experiences and helping organisations retain and grow their membership?

We're now looking for a Membership Relations Manager to join our South East team. This is a varied and rewarding role, combining account management, member engagement, data analysis and stakeholder relationship management. You'll play a key part in ensuring our members receive an exceptional experience throughout their membership journey, helping us strengthen engagement, increase retention and demonstrate the value of CLA membership.

What you’ll be doing

• Managing member relationships and supporting members throughout their CLA journey.

• Delivering key elements of our member retention strategy, including onboarding, engagement and renewal activities.

• Building strong relationships with members and identifying opportunities to increase engagement with CLA services.

• Producing and analysing membership and retention reports to identify trends and opportunities.

• Maintaining accurate membership records and supporting the ongoing development of our CRM system.

• Gathering member feedback and insights to help shape CLA services and priorities.

• Working closely with colleagues across regional, sales and policy teams.

• Representing the CLA at member-facing events, shows and meetings across the South East region.

Full list of job duties can be found in the job description.

What you’ll bring to the role

• Experience in account management, membership, customer service or a similar relationship-focused role.

• Excellent communication and relationship-building skills, with the ability to engage confidently with a wide range of people.

• Strong organisational skills and attention to detail.

• Experience using CRM or database systems.

You should be willing and able to learn, keep up to date with current issues affecting CLA members, and develop an understanding of the CLA’s purpose, ambitions, membership products and services.

Working arrangements

This is a full-time, permanent role based at our South East office in Andover, with requirement to work in the office at least 3 days per week.

The role involves regular travel across the South East region, with occasional travel elsewhere in England and Wales. Some evening work and occasional overnight stays may be required. A full UK driving licence is essential as the role requires travel to locations

Application process

Please apply in writing, by email, explaining how you meet the criteria for the position, together with a CV to recruitment@cla.org.uk.

Application deadline

12pm, Wednesday 23rd September

Interview process

First Stage Interviews will take place 5th October in person at our office.

Second Stage will take place 12th October in person at our office.

Interview dates may be subject to change.

We’re seeking a Rural Adviser / Surveyor to provide high‑quality advice to members and play a key role in policy development across land use, rural economic matters, and farming systems.

Working closely with the CLA policy team, you will support landowners, farmers and rural businesses on topics including uplands agriculture, planning, tenancies, diversification, and property management. You will also represent the CLA at stakeholder meetings, consultations, and speaking engagements across the region.

To apply and find out more, please visit the following link:

Rural Adviser / Surveyor – North England, CLA

We’re seeking a Rural Adviser / Surveyor to provide high-quality land and property advice to CLA members whilst also playing an important role in stakeholder engagement, relationship management and influencing outcomes on behalf of rural communities.

Based in Newmarket, you will work alongside other Rural Advisers and Surveyors on a broad range of land management and property matters, from tenancy and planning issues, diversification, renewables, infrastructure projects and other issues affecting rural farms, estates and businesses.

To apply and find out more, please visit the following link:

Rural Adviser / Surveyor – East, CLA