Covid-19: Operational risk management. Protecting your people, assets and premises
Companies of all sizes have been greatly impacted by the spread of the Covid-19 virus, with many having to swiftly instigate contingency measures in order to protect their business, employees and assets. Even those firms which are permitted to continue to trade in order to support key workers and deliver key services are having to consider their contingency measures, given that they rely on the continued ability of their suppliers and service providers to support them.
Whilst Covid-19 will have already had a material impact on the way in which businesses are being run, given the daily changes to Government guidelines and support, contingency plans should be reviewed on a regular basis. Furthermore, it is likely that, for many companies, their first priority was to ensure that their business could continue to trade or, where this was not possible, to ensure that their premises were closed securely. However, there may be other matters, including legislative requirements, which businesses now need to consider and ensure they meet.
We have published a few helpful tips here that businesses should consider in order to protect their assets and their employees.
An update about coronavirus, 26 March 2020
In the UK, in line with many of our market counterparties, we have closed our offices and implemented remote working in order to protect our employees, our customers and our trading partners. Whilst we have had to adapt our working practices, our business has been frequently stress-tested and proven its remote working capabilities and we are confident you will see normal service delivery. There are however a few things that we simply aren’t able to undertake in the same way as previously as outlined below.
We actually receive relatively little post in relation to policies but as from today, all of our post will be held by the Royal Mail until our offices re open. Therefore, if you have written to us or sent us a cheque in the last few days it is highly unlikely we will receive this.
We are unable to print off your documents and post them to you. All our correspondence will be via email until further notice.
We are unable to take card payments over the phone for the security reasons or process payment via cheque.
Please therefore settle your premiums by the following methods
- By debit or credit card on-line via https://clainsurance.co.uk/pay quoting your client reference number ( see invoice for details
- By bank transfer quoting your client reference number (see invoice for details)
We are here to help and always at the end of a phone should you wish to speak to us. Please don’t hesitate to contact your client manager or 01234 311 211
Many thanks for your patience
Patricia Jones, Executive Director - Head of CLA Insurance
Protecting you and the rural community
CLA Insurance is a unique partnership between CLA and Howden, one of the UK’s leading insurance brokers, and has been providing the rural community with highly competitive products for over 18 years. They have a proven track record for delivering solutions that others cannot.
CLA Insurance make insurance simple. They know that CLA members need insurance to cover a wide range of business, household and motor requirements.
Solutions for members include:
- Farm, Land and Estate
- Home including Fine Art, Jewellery and Valuables
- Motor including Agricultural Fleets
- Legal expenses
- Trustee indemnity.
For members, CLA Insurance are more than just a broker. They are trusted advisors who free individuals and businesses from the burden of risk.
CLA Insurance are here to support you with your insurance needs, whether it is face to face or through their personalised telephone service.
Their rural specialists are located across the country, wherever members need them, and are supported by an empathetic and responsive in-house claims team.
CLA Insurance have an extremely high claims paid record of 99%.
“From the first phone call to the cheque in the post, excellent service and greatly appreciated”
CLA Member, Hampshire
Contact CLA Insurance for a no obligation quotation.
T: 01234 311 211
Or to find out more about CLA Insurance’s services, visit their website
The products offered within the Member Services programme are provided by the suppliers mentioned above and not by the CLA itself. CLA merely acts as an introducer.
The CLA has exercised reasonable care in selecting the suppliers, taking account of a range of matters, which might include product range, pricing and/or service levels, depending on the service in question.
However, the CLA cannot and does not give any guarantee or accept any responsibility to members as to the value for money or suitability of any particular product. It is the member’s decision whether to select the product, after having taken professional advice if necessary.
Members should note that the CLA may receive commission or other payments from suppliers in respect of their status as “preferred suppliers” and/or in respect of products sold to CLA members.
By using Member Services, members agree that the CLA may retain all such payments. Details of such payments will be provided in respect of particular products, or on request.